Frequently Asked Questions
Q1Are you a trading company or factory?
We are a kitchen equipment factory.
Q2What's the MOQ of your products? Can I have a sample order?
Our MOQ is one container. Yes, we can offer sample orders first.
Q3How is the quality of the products?
All the equipment are equipped with high quality spare parts to ensure the whole quality, safe, stable and durable.
Q4How about your packaging? Can you offer OEM packaging?
We provide carton packing or wooden frame packing without fumigation. OEM packaging is also welcome.
Q5What's the lead time?
For samples, it is 3 to 7 days. Mass production time is 25 days after payment for a container.
Q6How about your after sales-service?
We offer a 1-year warranty. If there are defectives within warranty, we will offer technical support and spare parts accordingly. We also offer 5% free spare parts from order quantity when you order more than 100pcs in one time.